Terms of Service You Can Actually Understand.

2) Services

Halo Journey provides online counselling, coaching, and Family Dispute Resolution (FDR) services. Services are delivered by qualified practitioners. Service availability may vary and may change over time.

• Online counselling and therapy (individual, couples, children’s where applicable)
• Life coaching services
• Family Dispute Resolution (FDR) and associated processes where applicable

3) No Emergency Care

Halo Journey is not an emergency service. If you are in immediate danger or at risk of harm, contact emergency services (000 in Australia) or your local crisis support service.

4) Booking & Scheduling

Bookings are made via our scheduling system. By booking, you confirm that the information you provide is accurate and that you are available at the selected time.

• Appointments are held online unless explicitly stated otherwise.
• We may request additional information to confirm eligibility for a service (especially FDR).
• Late arrival may reduce your session time.

5) Fees & Payments

Fees are disclosed on relevant pages or during booking. Payment terms may differ by service type. Where deposits or prepayment apply, they will be clearly stated before confirmation.

• All fees are payable as described at the time of booking.
• We may update pricing; the price shown at booking time applies to that booking.

6) Cancellation & Rescheduling

If you need to cancel or reschedule, please do so as early as possible. Policies may vary by practitioner and service type. Any applicable cancellation fees will be disclosed during booking or in your confirmation.

7) Client Responsibilities

To deliver services safely and effectively, you agree to:

• Provide accurate information relevant to your service.
• Engage respectfully with practitioners and staff.
• Use a private space for sessions to support confidentiality.
• Follow any reasonable instructions related to the service process.

8) Confidentiality & Privacy

We take privacy seriously. Our handling of personal information is governed by our Privacy Policy. Certain legal obligations may require disclosure in limited circumstances (e.g., risk of harm, lawful requests).

View Privacy Policy →

9) FDR-Specific Terms (If Applicable)

Family Dispute Resolution may involve additional eligibility requirements and specific legal frameworks. Practitioners remain neutral and do not provide legal advice. Outcomes cannot be guaranteed.

• Each party may be required to complete an intake.
• Safety screening may apply.
• Certificates and documents are subject to practitioner assessment and relevant law.

10) Website Use

You agree not to misuse the website, attempt to gain unauthorised access, or interfere with site operation. Content is provided for general information and may be updated without notice.

11) Disclaimer

Services are provided by qualified practitioners. However, results vary by person and situation. Halo Journey does not guarantee specific outcomes.

12) Limitation of Liability

To the extent permitted by law, Halo Journey is not liable for indirect, incidental, or consequential losses arising from use of the website or services. Nothing in these terms excludes rights you may have under Australian consumer law.

13) Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page. Continued use of the site or services indicates acceptance of the updated Terms.

14) Contact

If you have questions about these Terms, please contact us before booking.